Privacy Policy

Introduction

Welcome to my coaching practice. I am committed to protecting your privacy and ensuring that any personal information you share is handled responsibly, transparently and in line with UK GDPR and the Data Protection Act 2018. This Privacy Policy explains what data I collect, how I use it and the rights you have.

Information I collect

I may collect the following types of information:

Personal information - name, email address, phone number, details shared through contact forms, email or during coaching sessions

Coaching related administrative information - scheduling details, invoicing information, notes relevant to our work together

Payment Information - billing details required to process payments

Technical Information - collected automatically when you visit the website - IP address, browser information, analytics data

How I collect Data

I collect data when you contact me via the website, when we have coaching exploratory conversations or when you engage my coaching services as well as automatically when you browse my website.

Why I use your Data

Under UK GDPR I must have a lawful basis for processing your data. I use your information for:

responding to queries
Providing coaching services and managing our client relationship
administration, scheduling and invoicing
marketing communications
improving the website

You may withdraw your consent at any time.

How Your Data is Stored and kept Secure

I take reasonable technical ad organisational measures to protect your personal data including password-protected devices and accounts, secure email and cloud-based systems, limiting access to personal data to only what is necessary.

No system can be guaranteed to be 100% secure, but I will act promptly and in line with legal requirements if a data breach occurs.

How Long I keep your Data

I retain personal data only for as long as necessary:

Enquiry data: up to 12 months
Client data: for the duration of our coaching relationship and a reasonable period afterwards (for legal, tax and professional reasons)
Marketing data: until you unsubscribe or withdraw consent

Sharing Your Data

I do not sell your data. I may share data with trusted service providers who process data on my behalf (email platforms, payment processors) and when required by law or to protect legal rights. Third parties are also expected to comply with data protection law.

Your Rights

Under UK data protection law you have a right to

Access the personal data I hold about you
Request corrections to inaccurate or incomplete data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time

To exercise any of these rights please contact miranda@helmcoaching.co.uk

Complaints

If you have concerns about how your data is being handled, please contact ne to resolve the issue. You have the right to complain to the Information Commissioner's Office at www.ico.org.uk

Cookies

This website uses cookies to improve functionality and understand how visitors are using the site. Cookie preferences can be changed at any time.

Revisions to this Policy

Changes to this policy will be made to reflect changes in the law or how I operate. Updates will be posted on this page.

May 2026